Billing and Refunds FAQ

How do I pay?

Payments are processed through Paystack. Card details go directly to Paystack’s checkout — AtomicHost doesn’t handle or store them.

How do I cancel my server?

Cancel any time from the client panel — no need to contact support first, though we’re around if anything’s unclear.

Can I change plans later?

Reach out via Discord or [email protected] to move to a different plan. See Frequently Asked Questions for what happens to your world/files when you do — nothing, they carry over as-is.

Can I get a refund?

Reach out to [email protected] or Discord and we’ll take a look. A few things are never refundable: accounts terminated for a Terms of Service violation, and work that’s already been done on request (custom setup, migrations, one-off support).

Note

Exact refund windows and conditions are handled case-by-case through support rather than a fixed self-service rule — ask before assuming either way.

Do you price match?

Yes — if you’ve found a comparable plan elsewhere for less, ask support before signing up and we’ll take a look.

Where are your servers located?

Johannesburg, South Africa, on hardware we own rather than rent.